Terms of Use
The rules of the road for working together. We've written these to be clear, fair, and honest — because transparency builds trust. Please read them carefully.
What You're Agreeing To
These Terms of Use ("Terms") form a legally binding agreement between you ("Client," "you," or "your") and ScaleeSEO Agency ("ScaleeSEO," "we," "our," or "us"), operated by Khairuzzaman Sharia. They govern your access to and use of our website at scaleeseo.com and all related services.
By accessing our website, purchasing a service plan, or engaging us for any project, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Notice and Feedback Policy. If you do not agree with any part of these Terms, please do not use our services.
These Terms, together with any service proposals, invoices, or statements of work we provide, constitute the entire agreement between you and ScaleeSEO, superseding all prior discussions, representations, and agreements, whether written or verbal.
What ScaleeSEO Does for You
ScaleeSEO provides professional search engine optimisation and content marketing services designed to increase organic visibility, traffic, and leads for your business. Our core services include:
SEO Strategy & Research
In-depth keyword research, competitor analysis, 90-day roadmaps, and custom SEO strategies tailored to your industry and goals.
Content Creation
100% human-written, SEO-optimised articles, landing pages, pillar content, and sales pages crafted by experienced professionals.
Technical & On-Page SEO
Site audits, schema markup, meta data, internal linking, Core Web Vitals, crawl budget management, and mobile UX fixes.
Link Building & Authority
Quality backlink acquisition through guest posting, outreach, and digital PR. Toxic backlink audits and domain authority growth.
Analytics & Reporting
Ranking dashboards, monthly performance reports, Google Analytics and Search Console setup, and regular strategy calls.
AI Search & GEO
Generative Engine Optimisation, AI Overview targeting, E-E-A-T framework, and visibility in ChatGPT, Perplexity, and SGE.
The specific deliverables, scope, and schedule for your engagement are defined by your chosen service plan (Growth, Pro, or Elite) or by a custom statement of work agreed upon in writing.
Who Can Use Our Services
To engage ScaleeSEO, you must be at least 18 years of age and have the legal authority to enter into a binding agreement. If you act on behalf of a company, you represent that you have authority to bind that entity to these Terms.
Accurate Information. You agree to provide truthful, current, and complete information when engaging our services — including business details, contact information, and website access credentials — and to update this information promptly if anything changes.
Account Security. If we provide you with login credentials for dashboards, reporting tools, or project management systems, you are responsible for maintaining their confidentiality. You agree to notify us immediately of any unauthorised access or suspected security breach.
One Account Per Client. Each engagement operates under a single account. Sharing account access with third parties (including other agencies) is not permitted without our prior written consent.
Website Access Requirements
To perform our work, we may need access to your website CMS, hosting panel, Google Analytics, Google Search Console, and other relevant tools. You agree to provide this access promptly. Delayed access may impact project timelines, and ScaleeSEO is not responsible for delays caused by withheld or late credentials.
How Billing Works
We've designed billing to be simple and predictable. Here's exactly how it works:
First Payment on Signup
When you subscribe to a ScaleeSEO plan, your first month's fee is charged immediately on the date you sign up. This covers onboarding, your initial audit, strategy development, and the first month of delivery.
Monthly on the 1st
All subsequent billing occurs on the 1st of each calendar month. Example: sign up July 23rd, billed that day. Next charge: September 1st, because work planning begins ahead of the upcoming month.
How to Pay
We accept bank transfers, PayPal, Wise, and other methods as agreed. Payment details are on your invoice. All prices are in USD unless otherwise agreed in writing.
What Happens if Payment is Late
If payment is not received within 7 days of the due date, ScaleeSEO reserves the right to pause all active work until the outstanding balance is settled. Non-payment beyond 30 days may result in service termination and the right to pursue collection of unpaid amounts, including reasonable legal and recovery costs.
Price Changes
ScaleeSEO reserves the right to adjust pricing. Existing clients will receive at least 30 days' advance written notice via email before any price increase takes effect. You may cancel before the new pricing applies if you do not agree to the adjustment.
How to Cancel & Our Refund Policy
We want working together to be a positive experience. If it's not the right fit, here's how cancellation works:
30-Day Written Notice. To cancel, you must provide at least 30 days' written notice via email to consultancy@scaleeseo.com. Verbal requests alone are not sufficient. This notice period exists because we plan and begin content production ahead of each billing cycle.
Effective Date. Cancellations take effect at the end of the billing cycle following the 30-day notice period. You continue to receive services during the notice period, and all work in progress will be completed and delivered.
Refund Policy. All fees are non-refundable once a billing cycle has begun and work has commenced. Our team allocates resources, begins research, planning, and writing at the start of each cycle. Refunds may be considered at ScaleeSEO's sole discretion for exceptional circumstances but are not guaranteed.
Deliverables Upon Cancellation. Upon cancellation, we deliver all completed work up to the cancellation date. Drafted or in-progress content at the time of cancellation remains ScaleeSEO's property unless full payment for that billing cycle has been received.
We're Flexible Where We Can Be
If circumstances change and you need to pause rather than cancel, talk to us. We can often arrange a temporary pause (up to 60 days) so you can resume when ready, rather than losing continuity and momentum.
What We Need from You
SEO is a partnership. For us to deliver our best work, we need your cooperation on these key areas:
Accurate Information. Provide complete and accurate information about your business, products, services, and target audience. Inaccurate information may negatively impact the quality and effectiveness of our work.
Timely Feedback & Approvals. When we send content, strategies, or deliverables for review, we ask for feedback within 5 business days. Delayed feedback may push delivery timelines and impact campaign results.
Lawful Use. You represent that your business, website, and the products or services you offer comply with all applicable laws and regulations. ScaleeSEO is not responsible for legal compliance issues related to your business operations.
No Harmful Activity. You agree not to use our services for any unlawful purpose, to interfere with the operation of our systems, or to attempt to gain unauthorised access to our internal tools, accounts, or data.
Content Accuracy. Any content, data, images, or materials you provide to us for use in SEO deliverables ("User Content") must be accurate, non-infringing, and free of any material that violates third-party rights. You are solely responsible for the legality and accuracy of your User Content.
Who Owns What
Clear ownership terms protect both sides. Here's how intellectual property works in our engagement:
ScaleeSEO's Proprietary Materials. All methodologies, frameworks, templates, tools, processes, and internal systems developed by ScaleeSEO — including our SEO audit frameworks, keyword research methods, reporting dashboards, and strategic processes — are and remain the exclusive property of ScaleeSEO. These materials are shared with you solely for the purpose of service delivery and may not be reproduced, distributed, reverse-engineered, or shared with third parties.
Client Deliverables. Content created specifically for your project — such as articles, blog posts, landing page copy, and meta descriptions — is delivered to you upon full payment for the applicable billing cycle. Upon delivery and payment, you receive a non-exclusive right to use this content for your business purposes.
Your Content. Any content, data, branding assets, or materials you provide to us ("User Content") remains your property. By providing User Content, you grant ScaleeSEO a limited, revocable licence to use it solely for the purpose of performing our services during the engagement period.
Portfolio Rights. ScaleeSEO reserves the right to reference your business name and a general description of work performed (e.g., "SEO services for a B2B SaaS company") in our portfolio, case studies, and marketing materials, unless you notify us in writing that you prefer not to be referenced.
Website Content. All content on scaleeseo.com — including text, graphics, logos, icons, images, blog articles, guides, and downloadable resources — is the property of ScaleeSEO and is protected by applicable copyright laws. You may not copy, modify, reproduce, or distribute our website content without prior written consent.
Protecting Sensitive Information
Both parties agree to protect confidential information shared during the engagement. "Confidential Information" includes business strategies, financial data, proprietary tools, client lists, login credentials, analytics data, and any information reasonably understood to be confidential.
Mutual Obligation. Neither party shall disclose, share, or use the other party's confidential information for any purpose outside the scope of this engagement without prior written consent.
Reasonable Safeguards. Both parties agree to protect confidential information with at least the same degree of care used to protect their own confidential information, and in no event less than reasonable care.
Exceptions. Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, was already known before disclosure, is independently developed without reference to confidential information, or is required to be disclosed by law (with reasonable prior notice to the disclosing party where permitted).
Survival. Confidentiality obligations survive termination of this agreement for a period of two (2) years.
What We Can and Cannot Promise
We are committed to delivering high-quality, best-practice SEO work. However, it is important to understand the following:
Important Disclaimer
ScaleeSEO provides all services on an "as-is" and "as-available" basis. We do not guarantee any specific ranking positions, traffic volumes, lead counts, revenue increases, or other measurable outcomes. Search engine rankings are determined by third-party algorithms (Google, Bing, etc.) that are outside our control and subject to change without notice.
Best Efforts. We apply industry best practices, proven methodologies, and our professional expertise to maximise your organic visibility. Our track record demonstrates strong results, but past performance is not a guarantee of future outcomes.
External Factors. Rankings and traffic can be affected by algorithm updates, competitor actions, market changes, website changes made outside our control, hosting issues, and other factors beyond ScaleeSEO's influence.
No Warranty. To the maximum extent permitted by law, ScaleeSEO disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limits on Our Responsibility
To the maximum extent permitted by applicable law:
No Indirect Damages. ScaleeSEO shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, revenue, data, business opportunities, or goodwill — arising from or related to these Terms or our services, regardless of the theory of liability.
Liability Cap. ScaleeSEO's total aggregate liability for any and all claims arising from or related to these Terms or our services shall not exceed the total fees paid by you to ScaleeSEO during the three (3) months immediately preceding the event giving rise to the claim.
Basis of the Bargain. You acknowledge that ScaleeSEO has set its pricing and entered into this agreement in reliance upon the limitations of liability and disclaimers set forth in these Terms, and that these form an essential basis of the bargain between the parties.
Mutual Protection
You agree to indemnify, defend, and hold harmless ScaleeSEO, its founders, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
Your breach of any provision of these Terms.
Any User Content you provide that infringes third-party intellectual property rights, violates applicable laws, or contains inaccurate or misleading claims.
Your use of deliverables in a manner that violates applicable laws or third-party rights.
Any third-party claims arising from the operation of your business, products, or services.
Protecting Our Team
To protect the investment we make in building and training our team, both parties agree to the following:
Non-Solicitation Period. During the term of our engagement and for a period of twelve (12) months following its termination, you agree not to directly or indirectly solicit, recruit, or hire any employee, contractor, or team member of ScaleeSEO who was involved in providing services to you.
Remedies. Any violation of this clause may result in ScaleeSEO seeking injunctive relief and recovery of damages, including but not limited to the cost of recruiting and training a replacement, which the parties agree may be difficult to quantify precisely.
Why This Clause Exists
Our team is our greatest asset. This clause isn't about restricting your business — it's about ensuring the people working on your account remain available to serve you and all our clients effectively. If you'd like to discuss a referral arrangement instead, we're open to that conversation.
External Resources & Tools
Our website and services may include links to third-party websites, tools, or resources. We may also recommend or use third-party SEO tools (such as Ahrefs, SEMrush, Google tools, etc.) as part of our service delivery.
No Endorsement. Linking to or recommending a third-party resource does not constitute an endorsement. ScaleeSEO does not control and is not responsible for the content, accuracy, privacy policies, or practices of any third-party sites or services.
Use at Your Own Risk. Your interaction with any third-party website or tool is governed by that third party's own terms and policies. ScaleeSEO disclaims all liability for any loss or damage arising from your use of third-party resources.
Tool Availability. We may change the third-party tools we use in our service delivery at any time. If a tool we use is discontinued, changes its policies, or becomes unavailable, we will transition to a suitable alternative without material interruption to your service.
Ending the Engagement
Either party may terminate this agreement under the following conditions:
By Client. You may terminate by providing at least 30 days' written notice via email to consultancy@scaleeseo.com, as outlined in Section 05.
By ScaleeSEO (With Notice). We may terminate with 30 days' written notice if we determine the engagement is no longer viable, if your project falls outside our core competencies, or for any other business reason.
By ScaleeSEO (Immediate). We reserve the right to terminate immediately, without prior notice, if you: (a) breach any material provision of these Terms; (b) fail to pay fees for more than 30 days past due; (c) engage in abusive, threatening, or unlawful behaviour towards our team; or (d) share your account access credentials with unauthorised third parties.
Effect of Termination. Upon termination, ScaleeSEO will deliver all completed work, remove our access to your systems (unless otherwise agreed), and issue a final invoice for any outstanding amounts. Sections covering Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, Non-Solicitation, and Dispute Resolution survive termination.
How We Resolve Disagreements
We believe most disagreements can be resolved through open communication. If a dispute arises, we follow this process:
Good-Faith Discussion
Both parties agree to first attempt to resolve any dispute through informal, good-faith negotiation for at least thirty (30) days from the date the dispute is raised in writing.
Mediation
If good-faith negotiation does not resolve the dispute, either party may submit the matter to non-binding mediation administered by a mutually agreed-upon mediator. Mediation costs are shared equally.
Binding Arbitration or Litigation
If mediation fails, either party may pursue binding arbitration or litigation. These Terms are governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict-of-law principles. Any legal proceedings shall be brought exclusively in the state or federal courts located in Colorado.
Waiver of Class Action
To the fullest extent permitted by law, any disputes must be brought on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings against ScaleeSEO.
Events Beyond Our Control
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond the affected party's reasonable control ("Force Majeure Events"). These include, but are not limited to:
Natural disasters, pandemics, epidemics, acts of God, war, terrorism, or civil unrest.
Government actions, embargoes, sanctions, or regulatory changes that prevent performance.
Internet or telecommunications infrastructure failures, cyberattacks, or power outages affecting either party's ability to operate.
Major search engine algorithm changes, platform shutdowns, or API access revocations by Google or other third-party providers.
The affected party must notify the other party promptly, make reasonable efforts to mitigate the impact, and resume performance as soon as practicable. If a Force Majeure event continues for more than 90 consecutive days, either party may terminate the agreement without liability.
How and When We Update This Document
ScaleeSEO reserves the right to modify these Terms at any time. When we make changes:
Updated Date. The "Effective" date at the top of this page will be updated to reflect the most recent revision.
Notification. For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify active clients via email at least 15 days before the changes take effect.
Continued Use = Acceptance. Your continued use of ScaleeSEO's services after any changes are posted constitutes your acceptance of the updated Terms. If you do not agree with the changes, you may exercise your cancellation rights under Section 05.
Additional Legal Provisions
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
Waiver. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the waiving party to be effective.
Assignment. You may not assign or transfer your rights or obligations under these Terms without ScaleeSEO's prior written consent. ScaleeSEO may assign its rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.
Entire Agreement. These Terms, together with our Privacy Notice, Feedback Policy, and any statements of work or proposals issued by ScaleeSEO, constitute the complete and exclusive agreement between you and ScaleeSEO, superseding all prior or contemporaneous agreements, proposals, and communications.
Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and ScaleeSEO. ScaleeSEO operates as an independent contractor.
Common Questions About These Terms
Questions About These Terms?
We're here to help. If anything in this document is unclear or you'd like to discuss specific provisions before signing up, reach out to us.